Finding Flow – What are you Waiting for ?

One of the first questions I ask when I am standing at a new visualisation is, “What or who are you waiting for ? ” Because I often can’t tell, especially where teams have adopted a generic Kanban that shows ‘To Do’, ‘Busy’ and ‘Done’. The teams often fall into the trap of relaxing as they are ‘doing Kanban’,  only they aren’t showing where they are in the ‘Done’  and that is part of the point – to be able to see where and why flow is sluggish and or blocked.