Have you noticed how most initiatives in flow and agility focus exclusively on new processes and skills ? Have you also noticed how the people use these ? In the same way they used the last lot of processes and so we get so,e change, but mostly we are now just wrapping the old process in new paper.
People create flow! Yes, processes help! A bad process will hinder flow and stall it, but there is always that handful of ‘go to’ people who somehow get it to work. Note I said people, not a go to process.